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Return policy

RETURN OF THE PRODUCT AND MONEY

1. The Buyer is entitled to withdraw from the received Product and terminate the Contract of sale within 14 calendar days from the day of the Products receiving disregarding the day of purchase.

2. The returned product with all seals and tags shall be sent by the Buyer by trackable post service at their own expense.

All you have to do is contact our Customer Service at hello.marchi.studio@gmail.com and they will assist with the return.

3. Return of the Products of proper quality.

3.1 Return of the Products of proper quality is possible if the product has not been used, if its marketable condition, consumer properties, seals, tags, and accounting document issued to the Buyer with the sold product have been preserved.

3.2 If the Buyer withdraws from the Product according to paragraph 6.2.1., the Seller returns to him the cost of the returned Product within 7 business days from the date of receiving the returned Product at the storehouse of the Seller with the return application filled by the Buyer, except of the re-stock fee that can be set individually for every single Order sent outside of Ukraine by the Seller. The cost of the Product redelivery in case of return is paid by the Buyer. The Product cost is returned only to a person indicated in the Product Order if such a person provides a copy of his (her) national passport and identification code. If the Buyer has indicated incorrect data in the Order or has not provided all above-mentioned documents for the return of money, the Seller reserves his right to refuse such a Buyer to pay monetary funds.

3.3 If as of the moment of the Buyer’s request the like product is out of Seller’s stock, the Buyer is entitled to refuse to fulfill this Agreement and claim the return of the sum paid for the above-mentioned Product. The Seller is obliged to return the sum paid for the returned product within 7 days from the day of the Product return.

4. Return of the Product of improper quality:

4.1 The products of improper quality are products which are defective and cannot provide fulfillment of their functional properties. Received Products shall conform to the description on the Website or in the electronic message. The difference of elements of design or decoration from those ones which have been mentioned in the description on the Website or in the electronic message is not the sign of the Product poor quality or non-functionality.

4.2 The appearance and completeness of the Product and completeness of the whole Order shall be checked by the Recipient in the moment of the Product delivery.

5. Upon Order receiving, claims on visual defects of the product, its quantity, completeness and marketable condition are not accepted.

5.1 If the Product of improper quality has been handed over to the Buyer, and if otherwise has not been agreed with the Seller beforehand, the Buyer is entitled to apply provisions of art.8 “Rights of the consumer in case if he has bought the product of improper quality” of the Law of Ukraine “On protection of consumer rights”.

5.2 Demands on return of the sum of money paid for the product shall be met within 30 days from the day of raising the respective demand (i.4 of art. 12 of the Law of Ukraine “On protection of consumer rights”).

5.3 Money is returned by means of return of the cost of the paid Product to the bank card with which the payment has been effected or by means of bank transfer depending on the method which has been used for the payment for the Product.

5.4 The warranty period for the Products is established by the manufacturer and is indicated on the label or tag. The Seller provides due application and utilization of the product within the warranty period.

The Seller is not responsible for the Product defects if they have been occurred upon its handover to the Buyer as the result of break of the directions for the product use or storage by the Buyer, actions of the third parties or force-majeure circumstances.

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